Refund & Cancellation Policy

5-Day Return & Exchange Policy

• 5-Day Return Window: Customers can request a return or exchange within 5 days of delivery.
• Product Condition: For hygiene and safety standards, hair extensions must be in their original, unused, unwashed, and unaltered condition with all original packaging, tags, and seals intact. Products that have been installed, cut, bleached, colored, or altered cannot be accepted for return.
• Full Refund or Free Replacement: Eligible returns are eligible for a 100% full refund to your original payment method or a direct product replacement as per your preference.

How to Initiate a Return or Exchange

1. Contact Support: Contact our support team within 5 days of delivery via WhatsApp at +91 9928897737 or email at [email protected] with your Order ID and photos.
2. Receive Instructions: Our team will provide you with safe return shipping instructions to our Jaipur facility.
3. Fast Refund Processing: Once received and inspected at our warehouse, your refund will be processed back to your original payment method within 5 to 7 business days.

Order Cancellation Policy

• Before Dispatch: You can cancel your order anytime before it has been dispatched from our facility. Contact us immediately via WhatsApp or phone (+91 9928897737) to cancel, and a 100% full refund will be initiated instantly.
• After Dispatch: Orders that have already been dispatched cannot be cancelled in transit. You can accept delivery and initiate a standard return within the 5-day return window.